Privacy Policy

Last Updated: 11/01/2025

At Apple Service Centre Kenya, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address.

  • Device Information: Details of Apple products you purchase or bring in for repair.

  • Payment Information: Payment details necessary to complete your transactions.

  • Interaction Data: Communication history, inquiries, and service feedback.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and complete your purchases and repair orders.

  • To provide customer support and respond to inquiries.

  • To improve our services and customer experience.

  • To send updates about your orders, promotions, or relevant notifications.

  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data:

  • With service providers who assist in fulfilling your orders or repairs.

  • As required by law, to comply with legal obligations or enforce our policies.

  • To protect our rights, property, and safety or those of others.

4. Data Security

We implement industry-standard security measures to protect your personal information. While we strive to keep your data secure, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access and review your personal information.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of your personal data, subject to legal requirements.

  • Opt-out of receiving marketing communications.

To exercise these rights, contact us via the details provided below.

6. Cookies and Tracking

We may use cookies to enhance your browsing experience. Cookies help us understand your preferences and improve our website. You can manage or disable cookies through your browser settings.

7. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing any information.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a new “Last Updated” date at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Thank you for trusting Apple Service Centre Kenya.