Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What products do you sell?

We sell genuine Apple products, including iPhones, iPads, MacBooks, Apple Watches, and accessories such as chargers, cables, and AirPods.

Where are you located?

Our store is located at:

  • Shop 008 & 007, Kimathi House, Kimathi Street, Nairobi, Kenya

What repair services do you offer?

We provide a wide range of repair services, including:

  • Screen replacements
  • Battery replacements
  • Software troubleshooting
  • Water damage repair
  • Logic board repair

How long does a repair take?

Repair times vary depending on the issue. Most repairs are completed within 1 to 3 business days. Complex repairs may take longer, but we will inform you of the expected timeline.

Do you use genuine Apple parts for repairs?

Yes, we use genuine Apple parts or certified high-quality parts for all repairs to ensure the best performance.

Is there a warranty for repairs?

Yes, our repairs come with a limited warranty for parts and labor. However, the warranty does not cover:

  • Physical damage after the repair
  • Liquid damage after the repair
  • Misuse or mishandling of the device